Frequently Asked Questions (FAQs)

Welcome to the Frequency Asked Questions section for our site! Don’t see the answer to one of our questions below?
Give us a call at 1-844-496-5826 or contact us via email here.



Product FAQs

Are replica guns legal in Canada?

This would be one of our most often asked questions! YES they are legal!

The government of Canada with Canadian customs and the RCMP look at replicas in two fashions: modern vs. "antique" with the golden date of 1898 being key. For OUR selection, we carry models that are based on originals PRIOR TO 1898 - so we're able to import these and mail to customers without needing a PAL license. BIG NOTE - common sense is always required for ANY item that even remotely resembles a firearm!

For anything newer than 1898 these are deemed "modern" replicas and are prohibited here in Canada (thus can't be imported unless you have a restricted license). This is why you won’t see more "modern" replicas here in Canada from Denix like Mausers, Enfields, WWI and WWII rifles, etc. (sorry folks!).

Links to the official Government of Canada site for reference:

http://www.rcmp-grc.gc.ca/cfp-pcaf/fs-fd/replica-replique-eng.htm

"If it is an antique firearm, as defined by the Criminal Code and corresponding regulations, it is not prohibited."

https://laws-lois.justice.gc.ca/eng/acts/C-46/page-18.html#h-38

antique firearm means

(a) any firearm manufactured before 1898 that was not designed to discharge rim-fire or centre-fire ammunition and that has not been redesigned to discharge such ammunition, or

(b) any firearm that is prescribed to be an antique firearm; (arme à feu historique)

What makes your replicas non-firing?
Our stock are deemed non-firing replicas because they can’t be rigged or modified to fire blanks. The barrels are solid (roughly half way down) and don't include firing pins.
Can I order Mausers, Enfields, WWI, WWII and more modern weapons from Denix?

Unfortunately anything newer than 1898 are deemed "modern weapons" (even the non-firing ones) and aren't allowed through customs. This is why you won’t see more "modern" replicas here in Canada from Denix.

What materials are the replica guns made of?

The Denix replicas we set are made of metal (without iron or steel, known as ZAMAK, whose basic component is ZINC (Zn) in 95% of the total) which is usually zinc overlaid with various finishes like pewter, nickel, brass, etc.) to simulate the original metal that would have been used. For the grips, these are either done in wood or in the case of Ivory grips – a resin/plastic, to simulate what the originals would have looked like.

Are there any differences from the originals with a replica?

For the most part, the replicas act like the originals: hammers can be pulled back, cylinders rotate, levers can be pulled, triggers can be pulled, hammers drop. Only real difference we've found in the case of Western revolvers - on an original you'd be able to pull out the bottom pin to release the cylinder: pins and cylinders are solid to the piece and can't be removed. In the case with some flintlocks and rifles, ramming rods are purely decorative (some are even a static part of the replica and can't be removed).

Can your replicas or blank guns fire real Ammunition?

All of our replica guns are non-firing models. They cannot fire real ammunition or be modified to fire real ammunition.

Do your guns have orange plugs in the barrel?

No our replicas do not have orange plugs!

Can't I order from a US retailer instead?

Unfortunately most American companies avoid the Canadian border for shipments because its extremely likely your order will be seized and either destroyed or shipped back to the seller at their expense. This is also the case for any Canadians vacationing in ie Arizona and trying to bring back a souvenir over the border.

Can I take my replica outside of Canada?

Doing an overseas production or needing to travel with your replica(s)? Plan ahead! Check with your airline and country laws first. We cannot know all laws of all countries, so it is up to the buyer to check their local laws before ordering and buyer assumes all risk of confiscation made by Customs.

Can I customize my Denix Replica?

We strongly discourage the manipulation of our models to modify or alter both their appearance or their functionality. We decline all responsibility for the result of the changes made by the customer in any of our original models.



Ordering FAQs

Where are you located? Can I visit your shop?

We're a home-based online store based in Calgary, Alberta and also have a warehouse in Toronto. We handle local deliveries and can coordinate viewing appointments in Calgary (sorry not available in Toronto!) Please contact us if you want to meet in person or have a local delivery done in Calgary.

What are the delivery charges for orders?

We charge a flat $15 CDN fee for shipping if your order is under $150. If your order is over $150, we ship your order out for free! Overnight and Express delivery options are available but will be charged out at our costs - please contact us if you're needing your order on a Rush!

Which payment methods are accepted?

We handle payments with Visa, MasterCard, AMEX, PayPal and Email eTransfers. All orders will be stamped ZOLTANGAL (our parent company) on your statement.

Do you accept cheques, money orders or COD payments?

Sorry unfortunately we only accept credit card, PayPal and eTransfers for payment.

Are your prices in Canadian dollars?

YES! All prices you see are in Canadian dollars 🙂

I need my order in for a particular date. Can you help?

Best bet here - contact us PRIOR to placing your order to give us a heads up OR note on the order notes when you place your order. If there are any issues (or faster shipping fees required) we'll drop you a line with options.

Why does my credit card statement read ZoltanGal?

ZoltanGal Ltd. is our official business name. Please be assured that this is Replica Guns.ca

How do you handle returns?

Have a defective product? Simply contact us first, then return items within 7 days of receiving your order in its original condition and we will either coordinate a replacement or refund the purchase price. Shipping and handling charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item due to a mistake on our part. All returns must be shipped to us in its original condition (including box and packaging) via parcel post surface mail. When you return a product, you will receive a refund within 7-14 business days of us receiving and verifying the item. Your credit card (or PayPal transfer) used in your original purchase will be credited with the refund.



Delivery FAQ

How long will delivery take?

This depends on where you live in Canada!

For Eastern Canada, we ship direct from our warehouse in Toronto. Orders typically ship out either the same day or the following business day. From there it depends on where you live - the greater Toronto area is typically 1 business day to arrive, Montreal/Ottawa 2 business days, east coast 3-4 business days, etc. For Western Canada, we ship direct from our warehouse in Calgary. Orders typically ship out in 1-2 business days unless a restock is required. If we're out of stock on any item (or require a preorder), we will notify you. Restocks arrive in Calgary every Thursday and Friday, so if we're ever out on an item rest assured it'll be back in stock quickly!

Can I track my order when its been shipped?

For sure!

Shipments from Toronto to eastern Canada are typically shipped with Canpar Courier (http://www.canpar.com/) and shipments from Calgary are shipped with Canada Post (https://www.canadapost.ca/) expedited ground parcel. Both shipping methods include online tracking which will be emailed to you after your order has shipped.

Do you ship outside of Canada?

Unfortunately based on the nature of replicas, we are only able to ship product within Canada and not internationally.