Frequently Asked Questions (FAQs)

Where are you located? Can I visit your shop?

We're a home-based online store based in Calgary, Alberta and also have shipping ability based in Toronto. We handle local deliveries and can coordinate appointments in Calgary (sorry not available in Toronto!) Please contact us if you want to meet in person or have a local delivery done.

What are the delivery charges for orders?

We charge a flat $15 CDN fee for shipping if your order is under $150. If your order is over $150, we ship your order out for free! Overnight and Express delivery options are available but will be charged out at our costs - please contact us if you're needing your order on a Rush!

Which payment methods are accepted?

PayPal, Visa and MasterCard payments are accepted. All orders will be stamped ZOLTANGAL (our parent company) on your statement. We also handle eTransfers as well - please follow the instructions when you're checking out your order online. Sorry, no cheques or money orders.

How long will delivery take?

If your items are all in stock in Calgary, shipping varies from 1 to 9 business days depending on where you are in Canada. Shipments made from Calgary are with Canada Post (tracked, expedited ground shipping). If we're out of stock on any item (or require a preorder), we will notify you. Restocks arrive in Calgary every Thursday and Friday, so if we're ever out on an item rest assured it'll be back in stock quickly! Live in eastern Canada? We also ship direct from Toronto with Canpar Courier to save you on time!

Do you ship outside of Canada?

Unfortunately based on the nature of replicas, we are only able to ship product within Canada and not internationally.

How do you handle returns?

Have a defective product? Simply contact us and return items within 7 days of receiving your order in its original condition and we will either coordinate a replacement or refund the purchase price. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item due to a mistake on our part. All returns must be shipped to us in its original condition (including box and packaging) via parcel post surface mail. When you return a product, you will receive a refund within 7-14 business days of us receiving and verifying the item. Your credit card (or PayPal transfer) used in your original purchase will be credited with the refund.

Are replica guns legal in Canada?

This would be one of our most often asked questions! YES they are legal for few reasons...

These are non-firing replicas, and can’t be rigged or modified to fire blanks because the barrels are filled (and not empty).Real & firing guns would require you to have a firearms license, etc. etc. In order to import replica guns, the Canadian government only allows replicas of pieces prior to 1898 across through customs (and these need to be imported with a lot of paperwork and proper labeling). This is why you won’t see more “modern” replicas here in Canada from Denix.

Can I order Mausers, Enfields and more modern weapons from Denix?

Unfortunately anything newer than 1898 are deemed "modern weapons" (even the non-firing ones) and aren't allowed through customs. This is why you won’t see more “modern” replicas here in Canada from Denix.

What materials are the replica guns made of?

The Denix replicas we set are made of metal (usually zinc overlaid with various finishes like pewter, nickel, brass, etc.) to simulate the original metal that would have been used.For the grips, these are either done in wood or in the case of Ivory grips – a resin, to simulate what the originals would have looked like.